1. Who is responsible
Korvex Dev is the business name used by Yedin Capellan Fermin, a sole proprietor based in New York, United States. Contact: info@korvexdev.cc. We serve businesses in the Dominican Republic and the United States.
When you contact us directly, we are responsible for processing your data. When we operate Korvin, Korvex Reply, Korvex Inbox or Korvex Post for a business, that business is responsible for its customer data and Korvex processes it on its behalf and under its instructions. Conversations and data are separated by business.
2. Data we process
The website contact flow prepares your service of interest and message locally. It does not store them in a database or send them automatically. If you continue to WhatsApp, you review and send the message from that application.
When you contact us on WhatsApp, we process your number, profile name, messages, delivery status and voice notes. Voice notes may be transcribed to respond. If a business enables file or image features, the content you send may be processed to handle your request.
In Korvex Inbox we process the conversations a business receives through the channels it connects (WhatsApp and, depending on its plan, Instagram, Messenger, website chat or email): the name and number or username of the person writing, messages, attachments, labels, the team’s internal notes and the details the business adds to each customer profile. In Korvex Post we process the content the business schedules (text, images and videos), details of the professional accounts it connects and the metrics Meta provides for those posts.
We also process information you provide for appointments, requests and follow-up, and account and access information for staff using the dashboard. Websites and security providers may process technical information such as IP address, browser and device to protect the service.
3. Instagram and Meta data
Integration with Instagram direct messages and comments is planned and is not yet in production; activation depends on the relevant Meta enablement. When enabled by a business, we will process direct messages and comments received by its professional account, the sender’s username and identifier, and basic identifiers of the connected account to respond to and manage those interactions.
For WhatsApp, we process identifiers of the professional account and connected number, templates needed for the service and message status. We do not use this data to serve other businesses or create advertising profiles.
4. Why we use data
We use data to answer inquiries, prepare quotes, provide the contracted service, organize appointments and requests, enable human support, send operational notices where appropriate, and protect and improve the service.
We do not sell personal data. We do not send advertising without permission or use conversation content for advertising. We do not share conversations between businesses or with other people contacting a business.
5. AI assistants and human support
Korvin may handle our conversations and those of client businesses using AI. You may ask to speak to a person. Responses can contain errors; confirm important information with the business.
We use paid Anthropic and Google Gemini APIs to generate responses and perform enabled tasks such as transcription or analysis of content needed for the task. Those accounts operate under terms that do not use API content to train their models. We send only what the task requires and mask sensitive information before sending it to AI.
Do not send passwords, PINs, verification codes, payment-card data or sensitive documents through chat. Businesses must provide appropriate channels when a request requires sensitive information.
Korvex Inbox does not answer with AI: the business’s team gives the answers. If the business also contracts Korvin, conversations handled by Korvin follow this section.
6. Providers and location
We share data with the business you contacted and the providers needed for operation: Meta for WhatsApp and, when enabled, Instagram (in Korvex Inbox and Korvex Post, also Instagram and Messenger as the business connects them, and the business’s email provider if it connects its email to Inbox); Anthropic and Google Gemini for AI tasks; Cloudflare for networking, security and backups; and Resend for operational email notices. Plausible, Google Analytics and Meta Pixel participate in measurement on websites where they are installed; on korvexdev.cc, Google Analytics and Meta Pixel only run if you accept them.
Our server is located in the United States. Providers may process data outside the country of the person contacting us. We may disclose data when a valid legal obligation requires it.
8. How long we keep data
In Korvin and Korvex Reply we retain each message and its transcription for no more than 30 days from receipt or sending, even while the business keeps its service active. Earlier deletion requests follow the next section.
In Korvex Inbox, conversation history is part of the contracted service: it is kept while the business keeps its account active, so its team can look it up. On the Starter plan, resolved conversations older than 12 months are deleted. In Korvex Post, posts, their files and their metrics are kept while the account is active. When the service ends, the business may request an export of its conversations, and we delete the account and its data within 30 days after the service ends.
Data needed for accounts, appointments, requests and contracts is retained while needed for its purpose or where legally required; the 30-day conversation limit does not mean that an account or contract expires after that period.
Encrypted backups are retained for up to 90 days from creation. Data removed from the active system may remain in a backup until that backup expires. It is not used for routine operation; if a backup is restored, deletions are reapplied before the data is used again.
9. Access, correction and data deletion
Anyone may request access, correction or deletion, wherever they live. Email info@korvexdev.cc with the subject “Delete my data”, “Access my data” or “Correct my data”. Identify the business you contacted and your WhatsApp number with country code or Instagram username. For dashboard accounts, write from the account’s email address.
To confirm that the request is yours, we may ask for confirmation from the same WhatsApp, Instagram or email account. We do not ask for passwords, verification codes or sensitive documents for this check.
We acknowledge receipt, verify identity and, where appropriate, notify the responsible business. We complete access, correction or deletion within 48 hours after identity verification. We inform you of the result and explain any data that must be retained by law or because of a justified limitation.
Deletion covers the personal data concerned by your request in Korvex systems: messages and transcriptions, contact and profile data, associated appointments and requests and, where applicable, the dashboard account. Backups follow section 8. We cannot erase your own phone, data retained by Meta or copies and emails held by the business; we direct you to the appropriate responsible party.
Request access, correction or deletion by email ↗︎10. Security and client businesses
We apply encryption to sensitive information and conversations, restricted access, separation between businesses, encrypted backups and protection of the server connection. No system is invulnerable.
Client businesses must inform their users, process data lawfully and handle their requests. Processing on behalf of a business and specific conditions are set out in its agreement; general acceptance of terms does not replace a data-processing agreement where one is required.
11. Children
The website and services are intended for businesses and an adult audience; they are not designed for children under 13 or to knowingly collect their data. If you discover that a child under that age provided data, contact info@korvexdev.cc so deletion can be handled.
12. Changes and contact
We publish changes with their update date and notify businesses of important changes where appropriate. The English version prevails if translations differ, without limiting rights provided by applicable law. Contact for this policy: info@korvexdev.cc.
Contact: info@korvexdev.cc